| Q&A | Sort | Title |
|---|---|---|
| Q | Reservation | Booking Inquiry and Cancellation Notice |
| A |
You can easily check and cancel the reservation at Gangchon Rail Park through the link below.
https://booking.railpark.co.kr/member.do?command=login_form&gd_seq=GD10220 You can check the reservation details through a mobile phone number or a reservation number starting with 'RS', and cancellation is easy. However, if you made a reservation through an agency or travel agency, please contact the company directly. We provide convenient reservation management and cancellation services, so feel free to use them whenever you need them! Thank you. |
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| Q | Reservation | What is the discount information? |
| A |
Our company offers the following discounts.
- Test takers: 30% off - Residents of Chuncheon and Gapyeong: 20% off - Persons with Disabilities and National Merit: 20% off - Group: 10% off º More than 30 people or more than 8 bikes º Phone reservation Discounts on examinees, local residents, the disabled, and people of national merit will be made on the Internet, and if you present your ID and certificate at the ticket office on the day of boarding, we will check the real thing and proceed with a partial refund. Other season-specific discount rates may vary, and group discounts do not apply during the peak season of May and October. Thank you. |
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| Q | Other | Can I board with a pet? |
| A |
We inform customers who visit with their pets.
Pets weighing less than 10kg can enter. I recommend booking 'Kyunggang PET BIKE' by Kyeonggang Rail Bike, which you can enjoy with your dog, In the case of Kim Yu-jeong Rail Bike and Gapyeong Rail Bike, you need to bring a separate mobile station (Kennel) to board. However, please understand that same-day boarding may be restricted depending on the size of the travel area (Kennel). I hope you have a great time with your precious pets. Thank you. |
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| Q | Other | Can I board together with a child? |
| A |
It is Gangchon Rail Park that puts your safety first.
We restrict children under 36 months old from boarding for safety reasons. If you are forced to take a ride, you can take a ride by bringing evidence to confirm the child's age and filling out a safety pledge at the ticket office before boarding. Please make sure to be safe so that you can have a good time with your child. Thank you. |
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| Q | Operation | Do you operate during rainy weather or snowy weather? |
| A |
Railbikes operate normally even if it rains or snows.
However, due to the rapid deterioration of the weather, the operation may be suspended without prior notice for your safety. Bad weather and natural disasters are unpredictable, so sudden disruption can occur for this reason. Please understand with a broad mind that this is an inevitable measure for your safety. In case of cancellation of operation due to bad weather, 100% refund is possible because the company inevitably decided to cancel it. We will do our best for safe and enjoyable use. Thank you. |
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| Q | Operation | Ticket issuance information after reservation |
| A |
This is a guide about issuing tickets after making a reservation.
- You can pick up your ticket after checking your identity at the ticket office. - If you can't verify yourself, tickets may be restricted. If you bring the text message and reservation number received when making a reservation for a º, the issuance will be made faster. º When confirming your reservation, please make sure to bring our reservation number, which starts with 'RS', not the voucher number. - You must arrive at the boarding area 20 minutes before the departure time on the day of use. - If you lose your issued ticket, boarding may be restricted. - You cannot board if you do not arrive within the departure time, so please be on time. Please check the information for safe and smooth use. Thank you. |
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| Q | Reservation | When can I get a refund? |
| A |
After cancellation, the refund will take about 3 to 5 days excluding holidays.
- Same with card and bankbook However, please understand that the refund date may be delayed if there is a refund account entry error. If you enter the correct account information, the refund process will be processed smoothly. Thank you. |
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| Q | Reservation | What is the refund policy after cancellations? |
| A |
If you cancel, you will be refunded for the amount excluding the fee.
This refund regulation applies to customers who made reservations directly through our website, and if you made a reservation through an agency or travel agency, please contact them. Cancellation can be easily performed on our reservation website. You can search the reservation details and proceed with the cancellation process by entering the mobile phone number you entered at the time of reservation or the reservation number that begins with 'RS'. Please check the reservation number and proceed on the page if you want to cancel. - 100% refund for cancellation 3 days before departure - If you cancel 2 days before departure, 80% refund - 70% refund for cancellation 1 day before departure - In case of cancellation on the same day, refund after deducting 50% of the total amount º However, the cancellation on the day must be made at least 20 minutes before the refund is possible. - Refunds are not possible if you do not attend on the day of departure or if you do not arrive within the boarding time. - It is not possible to change the date. - The refund rule applies equally to rain and snow. To avoid any inconvenience to use, please check the refund regulations when making a reservation. Thank you. |
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| Q | Reservation | |
| A |
Gangchon Rail Park is operated on a reservation basis.
In some cases, only cancelled or unsold tickets may be sold on site. However, on-site sales will be conducted on a first-come, first-served basis, and reservations are recommended because there is a high possibility that it will be sold out early. Reservations cannot be made on the same day, so please complete the reservation in advance for smooth use. Thank you. |
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| Q | Reservation | Reservation and usage information |
| A |
Same-day reservations are not possible, and railbike reservations can be made if they are not sold out on the day after the next day of the reservation until the last day of the 6 months.
Reservations can be made through the mobile and internet websites.
For groups (30 or more people), you can make a reservation by phone to make a payment without a bankbook or by card.
When making a reservation, the reservation must be completed before payment is confirmed, and on-site payment is not possible.
In the case of deposit without a bankbook, it will be automatically canceled if payment is not made by midnight on the reservation date.
Please complete the reservation in advance for safe and smooth use. Thank you.
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